Privacy Policy

Ultima Inc ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website at https://ultima.inc and our SaaS platform (collectively, the "Service").

1. Information We Collect

Information You Provide: When you create an account, make a purchase, or contact us, we may collect your name, email address, phone number, account credentials, and any other information you choose to provide (such as support requests or feedback).

Payment Information: Payment details — including credit card numbers and billing information — are collected and processed directly by Stripe, our third-party payment processor. We do not store, access, or retain your full payment card information on our servers. For more on how Stripe handles your data, see Stripe's Privacy Policy.

Information Collected Automatically: When you use the Service, we automatically collect device information (browser type, operating system, device identifiers), usage data (pages visited, features used, session duration), IP address and approximate location, referral source, and browsing patterns. We also use cookies and similar tracking technologies as described in Section 5.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process transactions and manage your account
• Communicate with you about your account, updates, and support requests
• Send marketing communications (with your consent, where required by law)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Analyze usage trends to improve the user experience

3. How We Share Your Information

We do not sell your personal information. We may share your data with the following categories of third parties:

• Stripe — for secure payment processing
• Analytics providers — such as Google Analytics, to help us understand usage patterns
• Service providers — who assist with hosting, email delivery, and customer support, bound by confidentiality obligations
• Legal authorities — when required by law, court order, or to protect our legal rights
• Business transfers — in connection with a merger, acquisition, or sale of company assets, where your information may be among the assets transferred

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for up to 90 days to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized or aggregated data may be retained indefinitely.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, analyze site traffic and usage, and deliver relevant communications.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Service.

6. Your Rights and Choices

Access and Portability: You may request a copy of the personal data we hold about you.

Correction: You may request that we correct inaccurate or incomplete data.

Deletion: You may request deletion of your personal data, subject to legal retention requirements.

Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in each email.

Do Not Track: We do not currently respond to "Do Not Track" browser signals.

To exercise any of these rights, contact us at support@ultima.inc.

7. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of personal information (we do not sell your data), and the right not to be discriminated against for exercising your privacy rights.

To exercise your CCPA rights, contact us at support@ultima.inc. We will verify your identity before processing any request.

8. European Residents (GDPR)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides you with additional rights, including the right to access, rectify, or erase your personal data, the right to restrict or object to processing, the right to data portability, the right to withdraw consent at any time, and the right to lodge a complaint with your local supervisory authority.

Our legal bases for processing your personal data include performance of a contract (to provide the Service), legitimate interests (to improve and secure the Service), compliance with legal obligations, and your consent.

9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

10. Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on the Platform. We will notify you of material changes via email or a prominent notice on the Service. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Ultima Inc Email: support@ultima.inc Address: 2261 Market Street STE 72110, San Francisco, CA 94114